Wrangle a Process

Business process engineering · UK

Messy processes.Beautifully engineeredsolutions.

We untangle inefficient processes, automate repetitive work, connect disconnected systems and build bespoke applications around the way your business actually works.

Tell us what’s driving you mad Spot your symptoms
  • Founder experience includes
  • Payroll document automation
  • HR-to-travel integration
  • Large SharePoint migrations
  • Bespoke booking systems
  • Microsoft 365 · Power Platform · Azure · bespoke code

Nobody designs a mess. It just evolves.

Four spreadsheets, three inboxes and somebody remembering what happens on a Thursday. We find those processes, understand why they work the way they do, and engineer something better.

A chaotic desk: overlapping spreadsheets, sticky notes everywhere, tangled cables and loose red string
The same desk, ordered: papers squared into stacks, notes in a grid, cables bundled and the red string pulled straight
Drag to wrangleSame desk. Same work. One of them took a process engineer.

Sound familiar?

Tick the ones that sound like your week.

Spreadsheets aren’t the enemy. The trouble starts when a process relies on them in ways that are fragile, duplicated or simply too big for them.

The philosophy

Your business shouldn’t have to work around its software.

And your people shouldn’t be the API between your systems.

What we wrangle

Four ways to fix a process.

One question first: what does the business actually need? Sometimes that’s software. Sometimes it’s a better process and a decent API.

A long row of identical forms, each carrying the same red stamp, receding into the distance

If somebody does the same predictable thing every day, a computer should probably be doing some of it.

Remove repetitive manual work so people can spend their time on the parts of the job that need judgement.

  • Approvals
  • Predictable admin
  • Document processing
  • Notifications
  • Scheduled tasks
  • Reporting
  • Data movement
How we approach automate work
An old card-index drawer and a modern storage unit joined by red cables routed through precise clips

Your people shouldn't be the API between your systems.

Make disconnected systems share information reliably, so people stop copying it from one screen to another.

  • API integration
  • Synchronisation
  • Middleware
  • Cloud services
  • Microsoft 365
  • Legacy to modern
How we approach connect work
A precision-cut case insert holding everyday office objects, each in its own perfectly fitted cut-out

Sometimes the right software simply doesn't exist. So we build it.

Create bespoke applications where existing tools don't meet a justified business need, designed around the way your business actually works.

  • Booking systems
  • Operational portals
  • Internal applications
  • Management systems
  • Specialist tools
How we approach build work
An old beige keyboard and floppy disks beside a sleek modern keyboard and a red USB drive

Keep what works. Replace what doesn't.

Improve fragile or outdated systems and workflows without throwing away the parts that still serve the business well.

  • Unsupported applications
  • Unreliable integrations
  • Manual document handling
  • Undocumented knowledge
  • Information migration
How we approach modernise work

First we understand the mess.

The full method

  1. Discover

    Talk to the people doing the work. Understand inputs, outputs, business rules, pain points, access requirements, dependencies and constraints.

  2. Untangle

    Map the actual process. Separate real requirements from historical workarounds. Identify unnecessary steps, duplicate work, failure points and opportunities.

  3. Engineer

    Design the simplest appropriate solution. Explain the proposed scope, trade-offs, likely operating costs and success measures. Technology follows the problem.

  4. Deliver

    Build, test, introduce the solution and verify agreed outcomes, with a proportionate handover: documentation, ownership, training, monitoring and a clear support arrangement where agreed.

Selected experience

Problems we’ve untangled before.

From projects delivered before Process Wranglers was founded. Organisations aren’t named, and each account sticks to what was actually done.

Automate · Founder experience

Automating a recurring payroll document workflow

A SharePoint-triggered cloud pipeline that automated substantial parts of handling, renaming and transferring payroll documents.

Read the case

Before

  1. ZIP archive of payslips arrives
  2. Extract the archive by hand (pain point)
  3. Parse each PDF (pain point)
  4. Rename each file (pain point)
  5. Transform and pass on (pain point)

After

  1. Archive placed in SharePoint
  2. Pipeline extracts, parses, renames and transforms (part of the solution)
  3. Secure onward transfer (part of the solution)
  4. Exceptions surfaced to a person (a person stays in control)

Technology without the religion.

Microsoft, open-source, cloud and bespoke, chosen according to what the problem needs. The recommendation starts with your process, existing systems and commercial constraints.

  • Microsoft 365
  • Power Platform
  • Power Apps
  • Power Automate
  • SharePoint
  • Azure
  • Azure Functions
  • APIs
  • Python
  • TypeScript
  • Databases
  • Cloud services
  • AI and LLMs

Product names belong to their owners. Listing them describes experience, not a partnership or certification.

AI where it helps. Not where it looks fashionable.

AI is useful for some processes. For others, a well-designed workflow and a decent API are more useful. We consider document analysis, extraction, classification, knowledge retrieval and assisted workflows when they offer a practical advantage.

  • Proportionate. Tested against real examples before anyone relies on it.
  • Careful with data. Clear about what information goes where, and why.
  • Human review. People check the outputs that matter. AI isn’t deterministic.
An engineer's workbench: an open notebook of process sketches, a steel rule and a red pen

Founder-led

Many businesses don’t have a technology problem so much as a business-process problem that technology can help solve.

The idea Process Wranglers was founded on, by Mike Thorpe.

When you get in touch, you’re talking to the person who’ll be understanding your process and designing the answer.

About Process Wranglers

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